About me
I bring together technical troubleshooting, practical customer support, and the ability to lead when things get complicated.
Technical foundation
My experience includes Geek Squad technical support, Apple service training, PC hardware and software troubleshooting, connectivity issues, documentation, and support workflows. My BSIT coursework broadened that foundation through databases, networking, security, programming, and systems analysis.
Beyond the technical side
Years in customer-facing and management roles taught me how to prioritize problems, communicate under pressure, train colleagues, and follow through. Solving a problem is important; explaining the solution matters too.
Where I'm headed
My immediate focus is remote IT support or service desk work, with an eventual move toward systems or network administration. Longer term, I plan to explore entrepreneurial opportunities in artificial intelligence, with a focus on developing practical AI-powered products and services that solve real-world problems.