Résumé
This public résumé intentionally excludes my personal phone number, private email address, and street or mailing address.
Joshua Fleming
IT Support | Service Desk | Technical Troubleshooting
Professional summary
IT support and customer service professional with more than five years of IT-related experience and more than ten years in customer-facing roles. Experience includes hardware and software troubleshooting, end-user support, documentation, issue prioritization, escalation, training, and leadership.
Core skills
Windows and PC support · Hardware and software diagnostics · Network and connectivity troubleshooting · Remote support concepts · Incident documentation · Customer communication · SQL and database fundamentals · Programming fundamentals
Experience
- Waffle House — Third Shift Supervisor / Server / Grill Operator (2015–Present): Overnight operations, problem resolution, training, and prioritization.
- Royal Farms — Store Manager (2024–2025): Staffing, operations, inventory, documentation, and issue resolution.
- LL Flooring — General Manager (2023–2024): Operations, scheduling, budgeting, training, and customer escalations.
- Best Buy / Geek Squad — Consultation Agent / Technical Support (2019–2024): Device diagnostics, repair workflows, technical documentation, customer support, and Apple service processes.
Education
South University — Bachelor's Degree, Information Technology (expected October 2026)
Harford Community College — Associate Degree, Psychology
Training
Apple hardware and service certifications; Apple-certified Mac and iOS device support and repair training; Network+ aligned coursework.